Sales Support

Love great customer service? Enjoy learning new skills? Thrive in a fast-paced environment? This might just be the job for you!

About us

We’re a class-leading manufacturer of bespoke rubber products for industries at the cutting-edge of technology such as aerospace, motorsport and high-tech manufacturers. We design and produce parts in technically demanding materials and configurations at our factory in Southampton. We’re great at what we do, we choose carefully who we do it for, and our teams are skilled and passionate about our work.

About you

You have ambition and are comfortable working as part of an established sales team, but enjoy growing accounts and are keen to develop your own knowledge and expertise. You’re energised by a busy environment where each day is different, and you are happy talking to a range of clients, from SMEs through to high-profile international businesses.

Your new role

Reporting directly to the Head of Sales but working closely with the sales manager dedicated to your client base, you will be one of the first points of contact for your customers. Day-to-day tasks will include the processing of customer enquiries and orders, communicating with purchasers and engineers to ensure that their requirements are met. You will provide administrative support to your sales manager and work with your peers to ensure accurate and timely deliverables. This role is focused on helping to support and develop existing and future business from new and established engineering clients.

Main Duties and Responsibilities

• You’ll be the first point of contact, alongside your Sales Manager, for sales and service-related communication with customers, ensuring that they are kept informed and made to feel valued.
  You’ll make sure that your customers’ specific requirements are met, helping them to understand what we’re offering and why. This will include: contractual obligations, pricing arrangements, transportation and delivery arrangements, export decisions and regulatory requirements.
• You’ll talk to your customers to get feedback on how we’re performing – we want to be the best in the industry and your insights will be critical in helping us with continuous improvement.
• You’ll make sure our data is always tip-top – that the information in our ERP and CRM systems are aligned and up-to-date.
• You will respond to new enquiries with enthusiasm and give us the best chance of winning new work, from documenting technical requirements through to providing commercial insights.
• You’ll take time out to learn about our services, product types and applications so that you can talk to our customers knowledgably and credibly. You’ll get support from our technical team, your line manager and peers – but you will need to be self-starting enough to ask questions and learn as you go; each product we make is different, so personal development is continuous.
• Your KPIs will be the basis for prioritising your workload and your goal will be to meet and maintain your targets and response times – all aimed at service improvement and business growth.
• You’ll liaise with internal departments to make sure things happen how and when you need them to. A collaborative approach and interpersonal skills are a must.
• We’re a small team. That means that now and again you’ll be asked to do stuff outside of your core role – we will need you to be on board with this approach.
• You may be called upon to attend customer visits, trade shows and other marketing and sales events – a great chance to meet your customers and represent your lovely team.

What you’ll need to succeed

• Shining customer service and excellent communication skills. We work on email, telephone, Microsoft Teams and other comms channels, so an agile approach to conversing is important.
• Computer literacy. Your time will be spent in CRM and ERP systems – we will train you on the specifics but it will be a big help if you are experienced in using business management software.
• The ability to multitask in a busy environment. You will become an exceptional plate spinner, but that doesn’t mean messy; we have clear processes that need to be followed.
• Attention to detail and accuracy, preferably gained through working within a quality-controlled environment.
• A self-starting and collaborative approach. Don’t be an island!
• The capacity for problem-solving. You’ll be surrounded by smart people who will want to support you – but you need to be able to think for yourself and present your own solutions.
• Listening skills. The ability to hear and understand what is being said, and take meaning from it. Did we mention listening?
• An interest in engineering or manufacturing. It’s not essential, but it’s what we do – and passion for something goes a long way. ‘We love what we do’ is one of our core values.
• Knowledge of ISO9001 / AS9100 quality systems. We’re a manufacturer and hold ourselves to high standards. It’s not critical that you have prior knowledge of these but it might help you along the way, so if you do, be sure to mention it!

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What you’ll get in return

The cold, hard facts look like this:

£22k to £30k / annum – depending on your experience.
22 days annual leave per year + long service escalation.
Quarterly Bonus Scheme

For the softer bit – the reason our team comes to work every day – take a look at our team page.

To apply or to find out more about the role, get in touch with Martin Candy via Claire Clarke on [email protected]